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Changed your mind? Return or exchange unused pieces within 7 days of delivery — simple and transparent.
Unused items in original condition with tags and packaging intact.
Request a return or exchange within 7 days of delivery.
Worn, washed, altered, damaged, or missing-tag products.
Certain accessories may be final sale if sealed packaging is opened.
Size or colour swaps depend on stock and ship as a fresh fulfilment.
Approved refunds return to the original payment method in 5–7 days.
Contact support with your order number and reason for return.
We’ll share reverse-pickup details or drop-off instructions.
Once received, we inspect the item and confirm refund or exchange.
Approved refunds are issued to the original payment method within 5–7 business days after inspection. Exchanges depend on size/color availability and may ship as a new order.
Shipping fees are non-refundable unless the return is due to a Trenova error (wrong/defective item).
Request a return or exchange within 7 days of delivery for unused items with tags and packaging intact.
Worn, washed, altered, damaged, or missing-tag products are not eligible. Some sealed accessories may be final sale once opened.
Approved refunds return to the original payment method within 5–7 business days after inspection.
Shipping fees are non-refundable unless the return is due to a Trenova error, such as a wrong or defective item.
Contact support with your order number and reason. We will share reverse-pickup or drop-off instructions.
Our support team will guide the next step.
